Pronoy BhanuKumar Ghosh Specialist - Policy Analyst - Innovisk Capital Partners Contact: +91-9004874469, E-mail - Pronoyghosh.18@gmail.com A dynamic professional with over 9 years of experience, aspiring for opportunity in Insurance to utilize the skills for the benefit of the organization while ensuring personal growth.

SYNOPSIS

• Conversant with MS Office, Windows Operating Systems and internet applications
• Leveraged analytical background to develop innovative and efficient organization solutions to complex data sets for varied set of users
• Certified from Arena Animation enhance skills on Adobe Illustration, Corel Draw & Photoshop
• Completed training on digital marketing from DMTI – (The Digital Marketing Training Institute) – Batch 32

CAREER CONTOUR

WTW Global Delivery and Solutions India Private Limited, Mumbai
Policy Analyst (Reporting to Manager)

(July 2013 - July 2022)

Accountabilities:

• Quality Audits/Checks
• To produce and check the quality of transcribed certificates on a daily basis
• Handling escalated activities/tasks for other team members, especially rush request
• Conducting process training and update sessions
• To work on automation projects for efficient & effective use of process
• Produce Query analysis Report to counterparts.

Ad-hoc Project:

⏺Builders Risk

• Trained and developed team associates in product knowledge
• Maintained organized, presentable SOP and Manual creation to drive flexible business process
• Analyzing and processing ENDT’s, SOA’s & Quote premium, assisting customers with finding alternative ways to meet quote
• Creating monthly query reports and presenting the result to management.

⏺Farm & Ranch

• Creating a tailored policy that combines various coverages into one convenient package
• Risk meter tool is applied for a visualization on applicant home and farms including garages & other personal property to check the risk probability.
• Analyzing and providing insurance protection for the Farm Personal Property (such as farm machinery, grain, livestock, and farm tools) that you use in farming operations.
• Analyzing and processing ENDT’s, SOA’s & Quote premium, assisting customers with finding alternative ways to meet quote.
• Creating monthly query reports and presenting the result to management.

Accomplishments:

1. 🌟Received various spot awards in the month of October 2017 & June 2019 for process improvements

NCR (National Cash Register), Mumbai
Grade ’03 (Reporting to Team leader)

(Previous working)

Accountabilities:

• Taking Calls and dispatching technician onsite to repair ATM Machine.
• Uploading the documents in the System (D1) as per the Technician
• Handling Escalation calls and giving feedback to the customer.
• Handling Escalation calls and giving feedback to the customer.
• Verified communications such as SWIFT, Telex, Fax & emails sent to the client as well as banks

Accomplishments:

1. 🌟Achieved 100% in quality
2. 🌟Processed more than 300 SSP emails in a day

SKILL SETS:

• Good communication and people management skills, developed through experience while eliciting requirements with stakeholders
• Possess interpersonal and relationship building skills proven through work experience in cross functional team co-ordination and escalation management within teams
• Great problem solver having played active roles as part of reducing business & operational risk within processes which helped in reducing the turnaround time for process activities

CORE STRENGTHS

SCHOLASTICS

• B.Com. (Accounting & Finance) from Mumbai University in 2012-2013.
• XII (Commerce) from Marceline Jr College Kurla West, Maharashtra board in 2009-2010
• X from Maharashtra board in 2007-2008.

PERSONAL DOSSIER